I have been getting a lot of questions from people who attend my events and one of the most common ones I have been getting lately is, “what happened to fast impressions?”
Fast impressions was one of Sydney’s most prominent Speed Dating Businesses and earlier this year they closed their doors and closed their business without a lot of explanation as to why or what happened. For a lot of people It seemed surprising to some, after all they were a fairly large national company. Others I speak to weren’t surprised at all, a lot of clients and even venue owners were left with a bad taste in their mouths. Some say, that there service was terrible. Having attended several of their events myself, I noticed a change in attitude with how they treated their customers. In most cases, I felt more like a ticket than an actual person. This lack of customer service and extremely high ticket price of $89 seems like the obvious reason as to why they failed but there are also other factors.
I took it upon myself to speak with people who have either worked with fast impressions or have dealt with the company in the past from a business standpoint. From what I understand Fast impressions grew to become a massive and successful business but around late 2014 they company was gearing up to be purchased by an American online dating site. In many cases this lead to cost cutting and higher prices. Essentially paying more for less. They also tried to bring up their numbers by hosting way to many events and often spamming their members on a daily basis with up coming events and last minute tickets.
The transition between local management and overseas management did not appear to go smoothly either and as a result this only hurt the company more and their relationship with venue owners, customers and their overall reputation deteriorated quickly . There may be several other factors that came into this, some speculations into the business practices not being up to par as well as major layoffs. This is according to a source who wishes to remain nameless.
In my personal dealings with the company, it appeared to me that customer service seemed to be one of the bigger issues fast impressions had, it seemed to build a reputation for being pretty terrible service with unorganized events and contractor hosts who did not know what they were doing. You only have to look as far as the common review sites like Yelp or google reviews to see that I was not the only one who experienced this.
There is a saying that goes
“A Wise man learns from the mistakes of others”
Their lack of service, cost cutting and overall bad organisation of events and management is what lead me to start this company and by taking a page of “what not to do” we have managed to create a speed dating experience that our clients love and highly recommend.
This is what we do differently
- We value our customers
- We are passionate about what we do
- We host well organised events
- We don’t cut costs
- We don’t take shortcuts
- We maintain great relationships with our venues
- We make sure we are priced fairly
- We do not spam your inbox
- We do everything we can to ensure we exceed your expectations.
The biggest priority I have when it comes to our events is to make sure people know that they are valued and we host our events in the best interest of our customers. This is why we have so many people who support us and help us spread the word, I love hearing from people that the reason they came to us was because we were highly recommended by a friend.
We will always place you first!
See why we are one of the best in Sydney, check out our events page!